Pitney Bowes - Transformation of UK HR Services

Basis were asked to provide expertise in the design and implementation of the most appropriate structures, roles, responsibilities, capabilities and capacity required to provide a UK Shared Services HR function.  We were selected because of our consultants’ previous experiences of transforming service provision as HR heads of large, international organisations, along with their business analysis and project management skills.

The project required significant changes to the existing structure, approach and culture of the current UK RoI function, including the outsourcing and redesigning of part of the service to support the required future business needs.  In addition the transformation must also contribute to $2m total savings to be achieved across European HR by end 2012.

Our inclusive and consultative approach has not only identified the future business needs across this diverse and transforming organisation but has also engaged with and gained commitment from business leaders, managers and the current HR team.  External benchmarking will be undertaken with other organisations which operate a shared services model in order to incorporate best practices and lessons learned. 

Effective programme management was provided by Basis to develop and implement a robust approach to achieve the desired future state including new ways of working, capability development, team development and embedding a customer centric and responsive culture.
Colin Hankinson, HR Business Partner, Operations
“a big thank you for dragging us through (kicking and screaming!) and getting us to think with a project plan mindset - we wouldn't be where we are had it not been for your support.” 

For more information regarding the above or any other matter please email us

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