Our service transformation programme is widely regarded as the most advanced and effective training programme within the public sector. Over 600 public sector managers, interim transformation managers and consulting companies have participated – in the UK and abroad. Building internal capability to deliver sustainable change is seen as a key requirement to deal with challenges facing public services.We focus on you learning through doing with simulations, exercise and live examples. Within the UK people gain accreditation from the National Public Services Transformation Academy.

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Organisational Behaviour Change Master in Public Services, 18th October 2018

This one-day course has been designed to help public service organisations understand the different types of defensive behaviours that arise from difficult conversations.  We provide a masterclass on how to manage ‘within’ and ‘around’ such difficult behaviours to achieve change.

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Agile Master in Public Services, 4 - 5th December 2018

Experience how to deliver change that is better for employees and delivers faster outcomes with lasting results

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Service Design Master in Public Services, 23rd - 24th January 2018

This course provides a solid grounding in the theory and application of service transformation methodologies.  Gain an expert understanding of how to apply service design to improve services and reduce costs, all within a simulated environment! 

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Questions? Please email: comms@basis.co.uk

Agile has helped us deliver fantastic quality projects at real pace...it creates a real excitement and energy that inspires teams to want to get involved in delivering change
— Louise Duffield, Head of Business Support & Acting Head of Customer Service, Waltham Forest Council
The team are feeling extremely energised after the Agile Master in Public Services training...We are now in the process of identifying some projects that we’d like to run using the new Agile approach so that we can embed it within overall programme delivery
— Andrew Rostom, Head of Corporate Programmes & PMO, Haringey Council

We've had the pleasure of working with the following organisations through our transformation programme

Agile’s appeal now reaches far beyond the world of IT; proving very effective at developing innovative solutions to the wicked problems we experience in public services.

See here images from past Service Transformation Programme events and get in touch if you'd like to join our next event!