ME Passport - What’s It All About?

In the health and social care sector, even when staff are urgently needed to meet rising need, it can often take six months for an employee to start a new role having been offered a job.

This sounds crazy, but health and social care workers work with some of the most vulnerable people in society. The validation and compliance process – verifying their work history, training, checking they have a clean criminal record – takes time.

We’ve found that it’s not uncommon for people to be selected for a job in health and social care, and never start. Many, caught in what seems a never ending checking process, give up, and find a job elsewhere, typically in another sector. This drains time, money and motivation from the people working in, and trying to work in, the sector.

Precisely because health and social care professionals work with some of the most vulnerable people in society, the checks we are talking about are important. We are not suggesting they go away, but we have figured out a much better way of managing the process, for all involved – the ME Passport.  

In a nutshell, ME is a digital compliance passport for staff and providers working in health and social care. Care workers own a digital passport, containing the validated compliance information they need to start work, and provide access to the passport to prospective employers when they apply for a new role. All online, all secure.

The ME Passport has been recognised as a great solution to tackling a national recruitment issue. In November 2018, the Minister for Social Care announced the project would received funding to take it to the next stage of development as part of the Social Care and Digital Innovation Programme.

The project

Over the summer we were commissioned by Havering Council and Lodge Group Care, a care provider based in East London, to conduct a discovery phase looking at the recruitment challenges faced by the health and social care sector.

During this phase we developed a series of prototypes of the ME Passport. Our findings from the discovery phase, along with our prototype formed the basis of an application for funding through the Social Care Digital Innovation Programme, run by the Local Government Association and NHS Digital. In November, it was announced that the project had secured the funding.

We want to turn the prototype into a digital compliance passport for staff working in health and social care that would hold an employee’s compliance information centrally.

Imagine a digital, totally secure staff file, that contained an individual’s full employment history and qualifications and verified they had a clean criminal record and driving licence. The data within the file would be updated at source by appropriate agencies to ensure it could be trusted and was up date – past employers would verify employment history and a criminal record check would be confirmed at source by the Disclosure and Barring Service through an API (and yes they are up for doing this).

Although we anticipate the project to continue throughout 2019, the initial funding we've secured will enable us to develop an MVP of the platform. You'll be part of a team that will include a User Researcher, a Front-End and Back-End developer and a UX/UI designer.

A bit about Basis

We are an Agile and service design consulting organisation head-quartered in London, UK. Most of us started out life in public services as Social Workers, Youth Workers and Employment Advisers. We work with public services to tackle messy societal problems and to co-design and enable sustainable change. We regularly find ourselves trying to help our clients find ways to ensure older adults can live independently for longer, that children are safe, and that homeless people have access to services that help get them back on their feet.

We use a range of approaches drawn from the worlds of Agile, Service Design, Lean and Rapid Improvement (or Design Sprints) to get under the skin of complex problems, to co-design solutions to those problems and to make them happen. Tech and digital solutions are often part of solving the problems we tackle.   

We’ll be working with My Employment Ltd, a new GovTech start-up set up by care professionals in East London. Their BHAG (Big Hairy Audacious Goal) is to create a compassionate, capable and qualified health and social care workforce that’s capable of meeting the UK’s care and support needs now, and in the future. We’ve already been working with them for some time to understand the recruitment challenges in health and social care and develop the initial rough prototypes for the solution.

Your role will be to work as part of the team building the solution we’ve envisaged. Basically, to make it happen.

You’ll be based in central London (in a cool office) and will be co-located in an Agile team including a Front and Back-End Developer, Service Designer and health and social care staff.

UX/UI Designer Job Description

We are looking for a UX/UI designer able to understand what we are trying to achieve through the ME platform, to be responsible for conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes. The UX/UI designer will also be expected to design the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing, and to establish a visual design system for use by the front-end dev.

Responsibilities

  • Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.

  • Facilitate the product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.

  • Design and deliver wireframes, user stories, user journeys, and mockups optimised for a wide range of devices and interfaces.

  • Visual design, including elements of a design system

  • Identify design problems and devise elegant solutions.

  • Make strategic design and user-experience decisions related to core, and new, functions and features.

  • Support the development of a robust information architecture.

  • Take a user-centred design approach and rapidly test and iterate your designs.

  • Collaborate with other team members and stakeholders.

  • Ask smart questions, take risks and champion new ideas.

  • INFORMATION ARCHITECTURE

  • SKETCH

  • BOOTSTRAP, MATERIAL DESIGN

  • RESPONSIVE DESIGN

Requirements

  • Three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.

  • Expertise in standard UX software such as Sketch, Balsamiq, Axure, InVision, UXPin, Framer, etc. Basic HTML, CSS, and JavaScript skills are a plus.

  • Experience of collaboration tools such as Trello and Zeplin

  • Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.

  • Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.

  • An understanding of the Government Digital Service Standard

  • A solid grasp of usability and accessibility concerns

  • Ability to iterate designs and solutions efficiently and intelligently.

  • Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.

  • A clear understanding of the importance of user-centred design and design thinking.

  • Ability to work effectively in a team setting, including synthesising abstract ideas into concrete design implications.

  • Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.

  • Be passionate about resolving user pain points through great design.

  • Be open to receiving feedback and constructive criticism.

  • Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.

Length of contract

Six weeks, full-time between early December and late January (we expect you’ll want a break over Christmas!).

Day Rate

To be discussed.

To Apply or for more information please email joseph.badman@basis.co.uk



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