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It's a long list!

We are proud to have had the opportunity to work in so many service areas in so many organisations.

Our core reason for being, is to help make a positive difference to peoples lives, and our projects reflect that.

Please see below for a list of services we have worked with. If you're interested in knowing more, feel free to get in touch.

 

Umbrella services


Adult care and wellbeing Capacity building Change and transformation Children's services Civic and organisational Corporate, policy and finance Criminal justice Customer focus Education Housing | Libraries, culture and arts New models of service delivery Parking and regulatory services Planning and public realm Welfare, tax, revenues and benefits Private sector and charities


Sub-services

Change & transformation

Business cases and benefits realisation

Change management and stakeholder engagement

Critical friend review of business plans

Efficiency and effectiveness programmes

Lean rapid improvement events

Mobile and flexible working (smart working)

Programme and project management

Rapid improvement events

Resource optimisation

Service reviews

Strategic partnerships

Learning and development

Adult care & wellbeing

Care management pathways

Commissioning, market management and market development

Demand management

Fee setting and negotiations with providers

Integrated care

Pathways into services: advice, referral and assessments

Personalisation – systems, processes and outcomes

Public health integration and innovation

Quality assessment frameworks

Service user, carer and stakeholder consultations

 

Children's services

Children’s centres, early years and childcare

Children’s social care – transformation

Early intervention and prevention including youth services

 Fostering and adoption

Children’s social care – challenge

Services for disabled children

Education

Adult education

Free school meals

Higher education

Mutualisation/alternative forms of delivery

School support services

School improvement and academy conversions

Special education needs and disabilities

 

Planning and public realm

Advice and validation

Building control

Community infrastructure levies

Planning application consultation and approval

Planning policy

Transport, policy, and information

Anti-social behaviour (abandoned vehicles, fly-tipping, graffiti, noise)

Highways (including street lighting)

Parks (including trees)

Waste and recycling

Housing

Housing Services reviews

IT Solutions and Procurement

Stakeholder engagement through Thinkchange cloud service

Housing finance

Housing management

Housing needs, homelessness / finding a home

Housing repairs and maintenance

Prevention and private sector housing

Tenant participation and panels

Transfer and de-commissioning

 

Corporate, Policy & Finance

Commercial, contract and performance review and in-sourcing

Communication and reputation management

Community engagement

Corporate services

Diversity and equality

Finance function effectiveness

Financial model analysis

Horizon scanning and innovation

Policy and strategy

Research and consultation

Social media strategy

Soft market testing

Strategy and scenario planning

 

Welfare, tax, revenues & benefits

Cashiers and cheque / cash handling

Council tax and business rates

Moving to universal credit / housing benefits

Welfare reform

 

Capacity Building

Leadership development

Learning and development

Organisation development

Training, coaching and mentoring

 

Customer Focus

Channel shift

Customer contact health check

Customer focused technology strategy

Customer insight

Customer safaris

Customer-led transformation

Demand analysis and management

New models of service delivery

Demand management and behaviour change

Mutualisation, outsourcing and alternative delivery models

Payment by results / social impact bonds / routes to social investment

Positive deviance

Preventative services – how to commission and measure success

Public value analysis

Service design

Shared and merged services

Social marketing

Systems thinking

Trading services

 

Libraries, culture and arts

Community hubs, co-location and integration

Consulting interims in cultural services

Customer insight and consultation on cultural services

Library back office service improvement

Managing transition between delivery models                                   

 

Civic and Organisational

 Electoral services

Legal services

Property management

Registrars

 

Parking and regulatory services

Environmental health, including catering

Licensing

Parking enforcement and penalty charge processing

Parking permits

Trading standards / consumer direct