We help Public Services tackle messy problems, co-delivering effective change


What we do

Our people help public service organisations to transform. 

Basis is known for innovative, effective work. We apply agile service design & prototyping.

Our focus is to make ourselves redundant by delivering sustainable change and embedding a culture of change.


Our work

We are drawn to Public Services: the complexity of the challenge and the ability to make a difference to vulnerable people.

We have worked with all services in Local Authorities, the NHS, Probation, Transport, central government departments in the UK as well as some international (NATO, prison service Denmark).

Some of the clients we have worked with are...


How we work

We don't do 'off the shelf solutions' and we don’t waste precious time on vast amounts of data analysis to craft brilliant PowerPoint solutions.

We focus on getting the job done. 

We focus on collaborative innovation with Agile, Service Design and Lean as a foundation. 

By using these engaging and practical approaches we bring about real sustainable change.



Our service transformation programme accredited by the National Public Services Transformation Academy is widely regarded as the most advanced and effective training programme within the public sector. Over 600 public sector managers, interim transformation managers and consulting companies have participated – in the UK and abroad. We focus on you - 'learning through doing' with simulations, exercises and live examples.

Training sessions include

  • Agile Leadership in Public Services
  • Agile Master in Public Services
  • Service Design Master in Public Services
  • Organisational Behaviour Change Master in Public Services


"I speak for the management team when I say that we have found your advice, support and inexhaustible energy and optimism hugely helpful over the past few months in identifying several of our problem areas and implementing solutions"

Head of Service, Waltham Forest Council